Terms and Conditions - Wedding Flowers Preservation

Your cart: items
Total: $0.00

View Cart

Greystanes Showroom
Via Appointment Only

Tel 1300 134 456
Fax: 02 9688 4620

Trading Days:
Monday – Thursday & Saturday
Closed - Friday, Sunday &
Public Holidays

1300 134 456

TERMS AND CONDITIONS

BY PLACING YOUR ORDER AND DEPOSIT YOU HAVE ACCEPTED THE FOLLOWING TERMS & CONDITIONS.

PAYMENT, REFUNDS AND STORAGE POLICY
$150 deposit is required with each order; bouquet/flowers, without a deposit, work will not proceed. No refunds given on simply change of mind or wrong decision.

Half payment is required once frame and mat board selection has been done. The balance remaining, is payable on completion of works.

Completed pictured must be collected/delivered and paid for within 14 days of notification, or a storage fee of $10 per week will be passed on. All orders not picked up after 30 days will remain property of Treasured Flowers.

The preservation process will commence immediately upon receiving bouquet/flowers. No further works will continue until an order form is completed.

Once the preservation process commences and a cancellation occurs, any flowers received or any monies paid for will not be refunded.

I understand that once this order has been placed I am agreeing to these terms & conditions and I am giving Treasured Flowers authority to debit my credit card 3 times (one for the initial deposit and the 2nd for half of balance and 3rd transaction for the final payment). I also declare that I am the card holder of the credit card provided, or I have obtained permission for use of another credit card that is not mine. (if applicable)

PICK UP AND DELIVERY – COURIER REQUIREMENTS
We offer a complementary pick up service for our Sydney GPO metro customers. 20 by 20 cm frames and 20 by 30cm will not be picked up nor delivered free of charge, a small fee is payable . Where pick up falls outside of the Sydney metro area a nominal fee will be charged. (“Sydney metro area” another suburb consisting in the direct area of Sydney ranging from Hornsby to CBD to Sutherland/Waterfall to Penrith to the Hills District. Anything outside of Sydney for example Blue Mountains, Gosford, Wollongong, is considered outside Sydney metro area.

All bouquets collected via courier must be packaged in a box for transporting with adequate packing. If not the courier will refuse to transport your bouquet. The onus is on the customer to ensure the flowers are boxed and labelled correctly for the courier. Please refer to your flower care section for how to box your flowers.

If in the event that Treasured Flowers pick up your bouquet/flowers or job order and no order form is place immediately, your flowers will be discarded after 3 months

If you have requested your frame to be delivered, an exact time can not be guarantee, however if a delivery is unsuccessful the parcel will be returned to us and a 2Nd attempt delivery fee will be charged. Full payment must be made before delivery of frame.

If frame is damaged in transit you will need to contact us within 7 days of delivery to make a claim. No further claims can be done after 7 days.

FRAMES AND CONSULTATION
Please choose your frame and background colour carefully. Any additional work requested after your bouquet is completed will incur additional charges. Once you have picked your selection and have signed the order form no changes are allowed. (if you need to change your order a fee of $25.00 will be charged)

Layout of your flowers/bouquet and/or accessories will be at our discretion unless otherwise directed in writing (i.e., diagram)

If the frame you have chosen has been discontinued or is temporarily unavailable from our suppliers, we will not proceed until we have contacted you to choose another frame.

Once the frame & Mat board has been chosen and your second payment has been made, your frame will be ready within 6 to 12 weeks. We reserved the right to extend this time to provide you with a high quality product if needed

DISCLAIMER
Your framed bouquet is not vacuum packed or sealed and is therefore prone to the environmental conditions in which it is placed. We do what we can to ensure your framed flowers/bouquet will last as long as possible. Just like fabrics and furnishings, your picture will gradually fade over time. To do your part, avoid excessive U.V light and humid and damp areas when considering a place to hang your picture. Please note that the bubble wrap provided by Treasured Flowers is for transporting only. When storing your bouquet, please remove this and hang on an internal wall.

Your Flowers, flower arrangement, floral arrangement or bouquet (called “your flowers”) is/are not treated and protected against damage caused by but not limited to: Natural deterioration, artificial deterioration, storage deterioration and negligence deterioration. Therefore, we cannot accept, and exclude entirely, any legal liability no matter what damage is done to your flowers by exposure to natural, artificial, storage and negligence deterioration.

“Natural deterioration” includes damage by atmospheric condition or disease or contaminant or fungi or any other cause.

“Artificial deterioration” includes damage by heating or cooling systems, damp or humid conditions, human handling, animals and insects, accidental or deliberate damage.

“Storage deterioration” includes damage by damp or humid conditions.

“Negligence deterioration” includes the customer no following the care instructions provided by us and as a result the flowers have deteriorated.

“Damage” includes loss

“Legal liability” includes damages, compensation, legal costs, your costs of any kind at all or refund of job.

It is both our commitment and responsibility to ensure you receive a high quality product. You must appreciate that we work with natural products (flowers, wooden frames) and that some slight imperfections may be present e.g. colour variation, shrinkage of flowers, recreation of bouquet and with frames some graining, nicks or spots may be present. We believed this enhances the artwork of the frame and picture.

COLOUR/REPLACEMENT FLOWERS
Once moisture has been drawn from the flowers, some colours may change during the drying process. For example, some whites will antique to ivory, hot pinks can turn dark purple, red can turn burguary, and pinks will darken. We cannot guarantee that your flowers will maintain their original colour. All flowers are colour-enhanced by hand.

If the bouquet is damaged or the flowers can not be preserved, a replacement fee will be charged for the flowers.

Not all flowers can be preserved due to its nature. Flowers that we do not recommend for preservation include, Phalaenopsis, Dolce vitas and Anthurium. While we can and still do preserve these flowers, the results will not be as natural looking as other wedding flowers

WEDDING FLOWERS PRESERVATION – CUSTOM MADE FRAMES
Our wedding bouquets preservation involves many intricate steps and requires the advice of our professional floral designers. Because each wedding bouquet is an individual artwork in itself, there is no way to guarantee that the appearance of your final ‘floral works of Art’ will perfectly match your wedding bouquet as it did on the event or how you may envision it will look like. Our floral designer will ensure to closely match the dried flowers with the original bouquet, however we are working with different mediums and angle views and some variation may be present.